Shipping policy

Shipping Policy

Thank you for shopping with us! Below you will find information about how we process and ship orders from our US store.

 

Order Processing

Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).

Once your order ships, you will receive a shipping confirmation email with tracking information.

During busy periods (such as product launches, crowdfunding fulfilment, or holidays), processing times may be slightly longer.

 

Shipping Rates & Delivery Times

 

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

United States

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 2–3 business days

Delivery times are estimates and may vary depending on the carrier and destination.

 

Shipping Carriers

We ship orders using reliable carriers such as:

  • USPS
  • UPS
  • FedEx

Carrier selection depends on package size, weight, and destination.

 

Preorders & Crowdfunding Products

Some products may be offered as preorders.

If your order includes a preorder item, your entire order may ship once all items are available unless otherwise stated on the product page.

Estimated shipping timelines for preorder items will be listed on the product page.

 

International Shipping

At this time, this store primarily serves customers within the United States.

International customers should visit www.criticalkit.co.uk

International customers may be responsible for import duties, VAT, taxes, or customs fees imposed by their country.

These charges are not included in the item price or shipping cost and must be paid by the recipient.


 

 

Incorrect Addresses

 

Please ensure your shipping address is correct before completing checkout.

If a package is returned due to an incorrect or incomplete address, the customer may be responsible for additional shipping fees to resend the package.


 

 

Lost or Damaged Packages

 

If your package arrives damaged or appears lost in transit, please contact us within 7 days of delivery with your order number and photos if applicable.

We will work with the carrier to resolve the issue and arrange a replacement or refund when appropriate.

 

 

Contact

 

If you have any questions about shipping, please contact us at: hello@criticalkit.co.uk